You can easily register a return online via Returnless. Simply enter your order number and your email address. A customer account is not required. After logging in, you will see an overview of your orders and the associated products. There you can select the items you wish to return and start the return process.

No, that is not necessary. You log in with the order number and the email address you used when placing the order. This will give you access to the returns area.

After you have submitted the return request, you will receive a confirmation email with your return label. For returns without a right of withdrawal, you can also select the shipping method that suits you. Print out the label and attach it to the return package.

As soon as your return has been received by us, we will process it within a maximum of 7 business days. Afterwards, you will receive an email asking whether you would like a refund of the purchase price or an exchange. Depending on the payment method, the amount is usually credited to you within a few business days.

You have 14 days to register a return. The period starts on the day you receive the order. After this period has expired, it is no longer possible to initiate a return through the returns portal.

After receiving the return label, you have 5 days to send the package back.

Yes, trying on the products is allowed. Please note that we sell medical and rehabilitation products that are often used by customers during their recovery phase. Hygiene is of utmost importance. Products showing signs of use, such as stains from makeup, deodorant, or creams, cannot be resold. In such cases, the refund amount may be reduced accordingly.

Since we sell medical devices, we are subject to certain laws and regulations. An important aspect is that the production data (such as the batch number) must always remain visible and intact. This information is located on the original packaging. Therefore, it is essential that this packaging remains undamaged. Without this information, we cannot guarantee the safety of our customers. The original packaging must not be opened, removed, or damaged. The shipping box or outer carton in which the product was delivered may be damaged or replaced upon return.

Yes, due to the nature of medical and hygiene products, exceptions apply. Used, damaged, or products in opened original packaging cannot be returned. For more information, please refer to our General Terms and Conditions.

The complete explanation of our return policy and all conditions regarding the right of withdrawal can be found in our General Terms and Conditions.