Delivery takes place at the address provided by the customer when ordering.
The customer is responsible for the accuracy, completeness, and reliability of the information provided to AfterSurgery.
Orders placed on a working day before Orders placed and confirmed by 14:00 will be processed and shipped the same day and can be delivered in the Netherlands the next working day.
Orders placed on a working day after Orders placed and confirmed by 14:00 will be processed and shipped the next working day and can be delivered in the Netherlands the following working day.
A shipment of stock products is handled with track & trace by PostNL. The customer must sign upon receipt.
A shipment of supplier products is handled by the courier or postal service selected by the supplier and under the conditions agreed upon by the supplier with that service.
If the delivery is delayed, AfterSurgery will send the customer a notification by email within the agreed delivery period.
If the product is no longer or only partially available, AfterSurgery will inform the customer as soon as possible and, if possible, offer the customer a replacement or alternative product.
In the latter case, the customer has the right to cancel the agreement (in whole or in part) without costs, after which the purchase price (in whole or in part), including shipping costs, will be refunded to the customer within 14 days.
The risk of damage and/or loss of the products rests with AfterSurgery until the moment of delivery, unless expressly agreed otherwise.
